Terms of Service
Welcome to our online store. By accessing and using this website you agree to be bound by these Terms of Service. We invite you to read them carefully before browsing or making any purchase.
Acceptance of the Conditions
By using this site you are declaring that you have read, understood and accepted these Terms of Service, as well as our Privacy Policy and any other regulations available on the web. If you do not agree with any of them, please do not continue to use the site or its services.
2. Correct Use of the Site
The user agrees to use the website only for legitimate purposes. It is not allowed:
- Placing orders with false or unauthorized information.
- Interfering with the technical operation of the site.
- Extracting data, content or materials without consent.
- Using purchased products for illicit purposes.
We reserve the right to limit or restrict access to those who violate these rules.
3. Product Information and Description
We try to show as accurately as possible the colors, materials, sizes and features of each product. Even so, there may be variations depending on the device from which it is displayed or the available stock.
Prices, promotions and stock are subject to change without notice.
4. Orders and Payment Methods
By placing an order, the customer guarantees that all information provided is true and complete.
We reserve the right to cancel any purchase in case of:
- Stock incidents.
- Incorrect data or impossibility of verification.
- Suspicion of fraud or misuse of the website.
Prices are in Euros (€) and include applicable taxes. Available payment methods are shown in the checkout process.
5. Shipping and Delivery Times
Shipments are handled according to the times and methods indicated in our Shipping Policy below. These times may vary, especially if outside carriers or circumstances beyond our control are involved.
The customer is responsible for providing a valid and complete delivery address. We assume no responsibility for delays caused by address errors or external causes.
6. Exchanges, Returns and Refunds
All conditions regarding returns are detailed in our Return Policy below. By purchasing, the customer expressly accepts these conditions.
7. Intellectual Property
The images, texts, designs, logos and any other material present on the WhatsApp website and/or community belong to the brand or its suppliers. Reproduction in whole or in part without written permission is not authorized.
8. Limitation of Liability
We do not guarantee that the site will operate without technical failures or interruptions. We shall not be liable for damages arising directly or indirectly from the use of the website or products purchased when these are used incorrectly or outside the recommendations.
9. Personal Data
The data processing is carried out in accordance with our Privacy Policy and in compliance with current regulations. The use of the site implies acceptance of this policy.
10. Modifications to the Terms
We may update these Terms of Service at any time. Modifications will be effective upon posting on this page. Your continued use of the site will be deemed acceptance of the changes.
11. Applicable Legislation
These terms shall be governed by Spanish law. In case of conflict, the parties shall submit to the competent courts of Madrid, unless otherwise provided by law.
12. Contact
For any questions regarding these Terms of Service you may write to us at:
📧namaste@miviajealaindia.com
Shipping Policy
Shipping Zones
We ship throughout Spain (Peninsula, Balearic and Canary Islands) and we do not ship outside Spain.
Estimated Timeframes
- Peninsula: 3-5 working days (standard shipping).
- Balearic Islands: 5-8 working days.
- Canary Islands: 5-8 working days.
Shipping Costs
- Peninsula, Balearic and Canary Islands :
- Up to 500 g. = 6€.
- From 501 g. to 2Kg = 10€.
- Free shipping on orders over 70€.
Exchange and Refund Policy
Deadline to request an exchange or refund
If you wish to return an item or exchange it for another, you have at your disposal 15 calendar days from the date of delivery. To be accepted, the product must be unused, in perfect condition, in its original packaging and with all its labels or identification cards intact.
You can start the process by sending an email to namaste@miviajealaindia.com.
Non-returnable items
For hygiene and safety reasons, earrings are non-returnable and non-exchangeable.
Refunds
Once we receive the item and verify that it complies with the return conditions, we will proceed to the reimbursement by the same form of payment used in the purchase. The time for the amount to appear in your account may vary depending on your bank.
⚠️ Notice: During special campaigns such as Black Friday, Christmas or promotional periods, preparation and shipping times may be affected due to the increase in orders.
Contact
📧 namaste@miviajealaindia.com
📱 WhatsApp: 633027345
Opening hours: Monday to Friday, 10:00-14:00 and 16:00-20:00.